F.A.Q.

Datch Shop provides the consumers with articles for men and women from the Datch collections available in our authorized retail stores.

At this time, we do not have a pre-established time period for updating the availability of our showcases, which are set-up from time-to-time based on the availability of the articles.

If the garment you desire can no longer be selected from the Datch Shop web site, it is temporarily unavailable for purchase.

If you want to delete or add one or more garments from/to the shopping cart, you can do it in first step of Shopping Cart page and you must confirm your selection using the "Update" button before proceeding to the next steps.

If the size or the article you desire can no longer be selected from the Datch Shop web site, it means that they are no longer available for purchase.

Currently we only accept credit cards VISA, MASTERCARD (including PostePay), AMERICAN EXPRESS, JCB, Paypal and cash on delivery (Italy only). We do not accept other payment methods.

The customer must keep his/her order number in order to be able to refer to it should there be a need to contact our Customer Care.
The order number is listed in the eMail message that summarizes your purchase and indicates the date and time of order.

Italy: to receive an invoice for your order, you must make a request during the on-line purchasing procedure. If you so request, your invoice will be sent to you by eMail.
Others countries: your invoice will be generated and will be sent by email when parcel is in the care of courier.

There is no specific location for cancelling orders on the site. Orders that do not have a recorded payment transaction are automatically cancelled.

The Datch Shop web site currently serves the following countries:
Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech republic, Denmark, England, Estonia, Finland, France, Germany, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Ireland (north), Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Portugal (Azores/Madeira), Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Spain (Canary Islands), Spain (Ceuta/Melilla), Sweden, Switzerland, Tahiti, Taiwan, Thailand, Turkey, United States .

Click on the "ADD TO CART" button or directly on the "Shopping Cart" link on the top right of the screen to start the on-line order procedure. The procedure is composed of 2 phases/pages.
The first page summarizes the products put in the shopping cart, the colours, the sizes and quantities. During this phase you can still eliminate a product from the shopping cart or change the quantities being ordered. Important: changing the quantities must be confirmed by pressing the "UPDATE" push-button before proceeding to the next phase by pressing the "PROCEED" push-button. Shipping charges are also shown in this phase and may be recalculated in function of the quantity of articles put in the shopping cart. "Your data" box once again gives the Customer's data valid for payment. In this phase the data can be modified. Keep in mind that a change in this data entails a change in the data stored in the Customer profile. "Delivery" box gives the data for order delivery. This may be different from Customer data in case of delivery to another person, another address, etc. Or you can simply specify, in the "Delivery to" field for delivery to a work site, specifying the name. The "Terms" box illustrates payment modes and sales terms. In order to proceed to the next phase, it is necessary to accept the general sales terms by clicking on the push-button at the bottom of the page.
The second page once again gives data regarding the user and the products purchased. Then next phase calls for redirecting the user to the web-page of the bank that handles the transaction. Still4 Srl uses Banca Sella for this service.

You must complete the economic transaction to complete your purchase of the products. The customer must complete these two phases and confirm the payment transaction otherwise the order is not recorded.
Order confirmation is not sufficient for completing the purchase process.

The amount is debited to your credit card only upon shipment of the goods.

The Datch Shop web site protects the data of the credit cards used for purchase as information is supplied directly to the Banca Sella. The Datch Shop web site does not handle the credit card data directly in any manner. The data is sent directly to the bank using authorized international circuits that return the result of the transaction, providing the information regarding the success of purchase.
The method for handling the data are defined by the Banca Sella and can be viewed on the following link.

For any questions that are not answered in our FAQ, you can contact Customer Care directly at the following eMail address:
datch@still4.com

The Datch Shop is an eCommerce store, and as such only sells over the Internet and does not perform retail sales at its warehouse. If you wish to purchase at a shop, please refer to your local retailer.

Orders from Italy are processed by the transport company Bartolini on weekdays before 6:00 pm CET or CEST, according to the current time in Italy.
Orders from Europe are processed by the transport company UPS on weekdays before 6:00 pm CET or CEST, according to the current time in Italy.

Orders from Italy are processed by the Bartolini shipping company according to a single shipment method.
Orders from Europe are processed by the UPS shipping company with three different methods (where available):
Standard
Reliable service for scheduled deliveries across Europe. Delivery within 1 to 5 days.
Express
Next-day delivery within 10:30 am or 12:00 for most commercial European addresses.
Express Saver
Next-working day delivery during the course of the day in almost all European business cities.
Expedited
Choose a fast, guaranteed service for less-urgent EXTRA EUROPEAN shipments.

For shipments in Italy, by Bartolini, the cost per shipment is € 00,00 (this may vary based on the quantity of goods ordered).
For shipment in Europe, by UPS, the cost of shipment varies based on the shipment method selected (in some countries you cannot select a different shipment method than the one proposed) and the country of destination.

Minimum shipment costs for each country.

The cost of shipment may vary based on the amount of goods ordered and based on the changes in the costs of the couriers, fuel costs, etc.

Shipments made in the following countries: Argentina, Australia, Brazil, Canada, China, Croatia, Greenland, Hong Kong, Iceland, India, Indonesia, Japan, Liechtenstein, Malaysia, New Zealand, Norway, Philippines, Singapore, South Korea, Spain (Canary Islands), Spain (Ceuta/Melilla), Switzerland, Tahiti, Taiwan, Thailand, Turkey, United States may be subjected to import duties and taxes, which are levied once your package reaches the country. Still4 doesn't know the amount of import taxies and duties, that are responsibility of the recipient.

The customer can request the tracking and shipment number by sending an email to: datch@still4.com

You can request shipment of the goods to a different address than the billing address by following the instructions in "Delivery" box of the ordering procedure.
This box summarizes the information for delivery of the order, which may be different from the customer information if the goods are for delivery to another person or to another address, etc. You can simply specify in the "C/O" field if this is a delivery to a workplace, indicating the name on the doorbell.

If no one who can receive the order and sign the receipt is available at the time of delivery, the transport company will leave an advisory and will contact the addressee to establish a delivery time.

The customer has the right to recede from the purchase contract for any reason, without providing explanations

The customer must send Still4 Srl a written request within 10 working days from the receipt of the goods. This request must be sent by registered letter with return receipt, and addressed to:

Still4 Srl
(Customer Service Datch)
V.le dell'Industria 24 D
37135 Verona (Italy)

or by email, again within the same term of 10 working days, followed by a confirmation by registered letter with return receipt, sent absolutely within the following 48 hours. Once the request for withdrawal has been received following the procedure listed above, Still4 Customer Care will rapidly inform the customer how to return the goods, which must reach Still4 within 10 days from authorization.

With the exception of costs for the repair of damages to the original packaging, Still4 will reimburse the customer the full sum paid, with the exception of shipment costs, within 14 days from the return of the goods by crediting the credit card or Paypal with which the goods were purchased.

Customers returning goods must follow the following instructions:
- Fees are applied to the entire product purchased
- The goods purchased must be integral and returned in their original packaging, complete in all its parts (including packaging, tags, documentation, etc.)
- Do not apply labels or tape directly on the original product packaging
- Shipment to our warehouses, until our return receipt, is the complete responsibility of the customer.

The cost of shipment for return of the goods is the customer's responsibility.